This Shipping Policy applies to all orders placed through this website. By accessing this website, browsing product pages, or completing an order, you acknowledge that you have read, understood, and agree to all the terms set forth in this policy. This policy is intended to clearly and completely explain every stage of the order process from confirmation to delivery, so that you have a full understanding of the timeline, cost responsibilities, and your rights before purchasing. We recommend that you read this policy in full before submitting an order. If you have any questions about any part of this policy, you should contact our customer service team through the contact page provided on this website and proceed with your order only after clarification.
1. Order Processing and Dispatch Preparation Time
All orders enter a processing queue after submission. Order processing includes payment verification, inventory confirmation, product picking, packaging, and security checks. We commit to completing the above processing steps and handing the package over to the carrier within 1 to 3 business days after order confirmation. "Business day" here refers to Monday through Friday, excluding U.S. federal holidays and dates on which carriers do not perform regular pickups. The order confirmation time is based on the time stated in the order confirmation notice you receive, not the time you submitted the order. If you do not receive an order confirmation notice after submitting your order, you should first check the spam folder of your email, or verify the order status with us through the contact page.
In rare cases, order processing time may be extended due to inventory counts, security reviews, payment verification delays, or force majeure events. If such an extension occurs, we will notify you via the email address provided at the time of order and state the expected duration of the delay in the notice. After such notice is issued, you have the right to choose to continue waiting or to cancel the order and receive a full refund. We do not bear any liability other than refund for processing delays, including but not limited to indirect losses, opportunity costs, or the price difference of substitute purchases.
2. Shipping Scope and Carrier Methods
This website provides delivery services to receiving addresses worldwide. We use a logistics network composed of multiple third-party carriers to complete final delivery, and the selection of specific carriers depends on the destination, package size, service level, and carrier availability. We do not guarantee that any particular carrier will be used for your order, nor do we accept requests from customers to designate carriers. All packages are assigned a tracking number, which will be sent via email to the address provided at the time of order after the package is handed over to the carrier. You may also request tracking information at any time through the contact page.
For certain remote areas, island destinations, or regions not covered by carrier service networks, we reserve the right to use alternative logistics solutions or to cancel the order and issue a full refund. If your receiving address falls into such areas, we will communicate with you via email during order processing to explain the available options. We do not bear any derivative liability arising from unreachable destinations or carrier restrictions.
3. Shipping Fees and Tariff Responsibilities
All orders enjoy free shipping service, with no minimum purchase threshold, regardless of product category or delivery destination. You will not see any form of shipping surcharge on the checkout page. At the same time, the product price already includes tariffs, import taxes, and other taxes that may be levied by the destination country or region related to the order. As the recipient, you do not need to pay any additional fees to the carrier or any government agency upon package delivery. If a carrier or any third party charges you under the name of tariffs, taxes, or other fees, please retain the payment receipt and communicate with us through the contact page, and we will compensate you after verification. This commitment applies only to orders placed directly through this website and does not apply to products purchased through third-party platforms or offline channels.
We reserve the right to adjust the free shipping policy and the scope of tax responsibility with prior notice, but no such adjustment applies to orders confirmed before the adjustment takes effect.
4. Estimated Delivery Time
After order processing is complete and the package is handed over to the carrier, the estimated delivery time is 6 to 12 calendar days. This estimated time is calculated from the date the carrier first scans the package and displays tracking information, not from the date the order is submitted. Actual delivery time may vary depending on destination distance, customs clearance speed, carrier capacity conditions, weather conditions, and the processing efficiency of the local postal system at the destination. We provide a reasonable estimate based on historical data, not a legally binding delivery commitment.
If you have not received the package after the estimated delivery window has expired, please contact us through the contact page. We will assist you in initiating an inquiry with the carrier and, if necessary, start a package trace procedure. If the package is confirmed lost, we will reship or issue a full refund according to your choice. The package trace procedure may take some time to complete, depending on the carrier's investigation process, and we cannot guarantee this.
5. Tracking and Signature
Tracking information is the most direct way for you to understand the package status. We recommend that you check updates regularly after receiving the tracking number. Common descriptions that may appear in tracking status include "picked up," "in transit," "arrived at destination sorting center," "out for delivery," and "delivered." Some tracking statuses may briefly remain at a certain stage due to carrier system update delays, which does not necessarily mean there is a problem with the package. If tracking information has not updated for more than five consecutive business days, you may contact us for assistance with the inquiry.
For certain high-value orders or specific destinations, the carrier may require a signature. If no one is available to sign, the carrier will usually leave a notice and arrange a second delivery attempt or pickup. You should follow the instructions in the carrier's notice. If a package is returned due to the recipient's failure to sign in time or failure to pick up according to the notice, the cost of reshipping will be borne by you, or we may, according to your choice, refund after deducting the actual return shipping cost incurred. For packages that can be delivered without a signature, once the carrier's tracking system shows "delivered," the package is deemed received by you.
6. Address Accuracy Responsibility
You are responsible for ensuring that the receiving address provided at the time of order is complete, accurate, and deliverable. This includes street name, house number, apartment or unit number, city, state or province, postal code, and country. Delivery failures, package returns, or additional costs caused by incorrect, incomplete, or improperly formatted addresses shall be borne by you. If you discover an address error before order processing is complete, you should immediately contact us through the contact page; we will assist in correcting it where possible but do not guarantee that modifications can still be made after the order has entered the picking or packaging stage. If a package is returned to us due to address issues, we will confirm the subsequent handling method with you via email, and the cost of reshipping or the return shipping deducted from the refund will be determined according to the actual situation.
7. Package Damage or Missing Items
If your package appears visibly damaged upon delivery (such as packaging damage, water damage, or crushing deformation), you have the right to request an on-site inspection in the presence of carrier personnel before signing, or to note the damage on the delivery receipt. If the products inside the package are damaged or missing during transportation, you should notify us through the contact page within a reasonable time after receiving the package, providing the order number, a description of the damage or missing situation, and necessary photographic evidence. We will arrange to reship missing parts, replace damaged products, or provide a partial/full refund according to the situation. Claims for transportation damage raised after a reasonable period may not be accepted by us, because the carrier's claim window is usually limited. A reasonable period typically means within seven business days after signing, but the specific period is subject to carrier policy.
8. Force Majeure
We do not bear liability for breach of contract for transportation delays or failure to fulfill delivery obligations caused by natural disasters, extreme weather events, public health emergencies, government actions, strikes, war, terrorist activities, large-scale carrier system failures, or other events beyond our reasonable control. When such events occur, we will make reasonable efforts to notify you and assist in finding alternative solutions, but your sole remedy in such circumstances is to cancel unshipped orders and receive a full refund for those orders.
9. Policy Updates and Contact
We reserve the right to revise this Shipping Policy from time to time. The revised policy takes effect on the date it is published on this website and applies to orders submitted after the effective date. We recommend that you review the latest version of this policy before each order. If you have any questions about any provision of this policy, or need help with a shipping issue for a specific order, please contact us through the contact page on this website. We will respond to your inquiry within the time frame committed in our Customer Service Policy.
